Community Guidelines
This is how we actually run moderation, review submissions, and handle reports. Not aspirational language, the real process.
- Be kind. Be honest. Look after the person next to you.
- When two good things clash, the person with the least power wins.
- A real human reads every report. Not a bot.
- We tell you what we decided and why.
- You can push back on any call we make.
- We never publish your name without asking you first.
This is a summary. The full process below is what we actually follow.
The one rule everything else follows from
The person with the least power in the room wins ties. Every moderation call, every review of a submission, every dispute starts here.
What we moderate
- Complaints (pledge.html). Routed to a human, categorized, never deleted, answered within 14 days per the Receipts
- Submissions: reports about a harmful practice, location, or situation. See below.
- Network profiles a public professional listing. Reviewed for impersonation and accuracy before publishing.
- Pipeline signups: student profiles matched to mentors. Never public without consent.
How verified submissions actually get reviewed (today)
Right now Brokehella has no backend, so "verification" means exactly this: a submission includes your name, email, and phone number. A human replies to confirm you're a real, reachable person before the report is acted on or referenced anywhere. We do not currently verify government ID. See the Roadmap for why that's a deliberate v2, not an oversight, and what has to be true (a vetted ID verification vendor, a documented data-custody plan, legal review) before we build it.
- Every submission is read by a person within 48 hours
- We do not publish a submission naming a specific person or business without independently corroborating evidence
- Hate speech, threats, and unverifiable accusations are not published, ever, the submitter is told why
- Submitters can request their own report be withdrawn at any time
- Disputed submissions are marked disputed, not deleted, while under review
What gets you removed
- Harassment, threats, hate speech, or targeting a private individual
- Submitting a fabricated or bad-faith report
- Impersonating another person, a business, or Brokehella staff
- Automated / bot activity on any form or vote
- Selling or soliciting outside the Community Network's stated purpose
Appeals
Any moderation decision can be appealed by emailing info@brokehella.com with "Appeal" in the subject line. A different person than the original reviewer looks at it. We aim to respond within 7 days.